Refund Policy
Refund Processing
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.
Refund Method
Since we accept Cash on Delivery (COD) payments, refunds will be processed via bank transfer to your provided account. Please ensure you provide accurate bank details when requesting a return.
Refund Amount
Your refund will include:
- Full product price
- Original shipping charges (if applicable)
The following will be deducted from your refund:
- Return shipping charges (unless item is defective/damaged)
- Any applicable transaction fees
Partial Refunds
Partial refunds may be granted in the following situations:
- Item shows obvious signs of use
- Item is not in original condition
- Item is missing parts not due to our error
- Item is returned more than 7 days after delivery
Delayed Refunds
If you haven't received your refund within the specified timeframe, please:
- Check your bank account again
- Contact your bank - processing times vary
- Contact us at info@ecomerzio.com
Cancellation Before Shipment
If you cancel your order before it's shipped, you'll receive a full refund within 3-5 business days. To cancel an order, contact us immediately at +91 XXXXXXXXXX or info@ecomerzio.com.
Store Credit Option
Instead of a refund, you may choose to receive store credit for the full amount (including return shipping charges). Store credit can be used for future purchases and never expires.
Contact Us
For refund-related queries, email us at info@ecomerzio.com with your order number.